Making Assumptions Is Prohibited

We are all aware that cremation rates are increasing, and the percentage of people who choose cremation is expected to rise further. As more families choose cremation, funeral professionals from the cremation service in St. Charles, MO are always prepared to answer their questions and assist them in planning meaningful and memorable funeral services. Here are a few pointers to keep in mind as funeral directors strive to provide the best possible service.

The Goal Is to Educate

It’s easy to overlook how foreign some of our terms and services can be to families. When funeral professionals meet with them, family members may have only done so once or twice before, if at all. Avoid jargon and make sure your clients understand what you’re saying as you go.

Making Assumptions Is Prohibited

When working with a family who has chosen cremation, it is critical to learn the reasons for their decision. Their motivations can sometimes surprise you. You will notice that there are numerous reasons why people choose cremation; but you will rarely if ever, hear someone say they want cremation because they don’t want any kind of service. With that in mind, you can be confident in providing the full range of services to every family, every time.

The Parts of the Funeral Service Must Be Explained

Many families find it beneficial to learn more about the components of a funeral and the functions they serve. While not every component is appropriate for every family, going over the options gives them the knowledge they need to make satisfying decisions for their situations. Remember, this is most likely a new process for them.

Applying Active Listening Is a Must

Too often in our conversations, people rush to respond rather than making sure we truly understand what the other person is saying. Working with families who choose cremation can benefit from active listening techniques in a variety of situations.

One format for active listening is the acronym LAER.

• Listen without chiming in.
• Acknowledge what the other person is saying by using nonverbal cues like nodding.
• Evaluate what the other person has said by asking follow-up questions.
• Respond to the other person in a way that shows you understand what they’ve said and want to add value based on their input.

Inquiring About the Final Resting Place Is Needed

When a family decides on cremation, there are additional considerations for the final resting place. Many people think of disposition in terms of cremation or burial, not realizing that both options are available. Others do not consider the possibility of holding an event to place their loved one in a final resting place. Asking the client to consider their preferences can help avoid future family conflicts, surprises, and regrets.

Discussing cremation options with families is just one of many topics that the cremation service in St. Charles, MO must address. We are also available to share practical ideas that provide preneed professionals with an additional layer of learning and inspiration. Visit our office to speak with us, or call us now to schedule an appointment.